Ivy is now Augustus. Explore our new website augustus.com

Ivy is now Augustus. Explore our new website augustus.com

Ivy is now Augustus. Visit augustus.com

Ivy is now Augustus. Explore our new website augustus.com

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File a complaint

You can contact us via the following channels if you work for a bank or represent an authority: Email: compliance-requests@getivy.io

Please note that any customer inquiries sent to the above email address will be deleted - please use our complaint form accessible via the button below instead.

Which complaint form should I use?

End-User Complaint form — for individuals who made a payment through a merchant's website or app using Ivy Pay Oy's payment services (for example, if you bought something online and the checkout was powered by Ivy).

Merchant / Partner Complaint form — for merchants, partner banks, and payment service providers with a direct account or contractual relationship with Ivy Pay Oy.

Please make sure you select the correct form. If you submit your complaint through the wrong form, we may be unable to process it and may ask you to resubmit it via the correct one, which can delay how quickly we can handle your complaint.

End-User Complaint form

Merchant/Partner-Complaint form

Money, at internet speed

INTEGRATION

COMPANY

Copyright © 2026 Ivy GmbH. All rights reserved.

Ivy GmbH may provide payment services through Ivy Pay Oy, which is an Authorized Payment Institution. Ivy Pay Oy's license is granted by the Finnish Financial Supervisory Authority (FIN FSA) with the registration number 3292703-8. Your account and related payment services are provided by one or more financially regulated partner. Your funds will be held in one or more segregated accounts and the full value safeguarded in line with the Financial Supervision Act.

Money, at internet speed

INTEGRATION

COMPANY

Copyright © 2026 Ivy GmbH. All rights reserved.

Ivy GmbH may provide payment services through Ivy Pay Oy, which is an Authorized Payment Institution. Ivy Pay Oy's license is granted by the Finnish Financial Supervisory Authority (FIN FSA) with the registration number 3292703-8. Your account and related payment services are provided by one or more financially regulated partner. Your funds will be held in one or more segregated accounts and the full value safeguarded in line with the Financial Supervision Act.

Money, at
internet speed

INTEGRATION

COMPANY

Copyright © 2026 Ivy GmbH. All rights reserved.

Ivy GmbH may provide payment services through Ivy Pay Oy, which is an Authorized Payment Institution. Ivy Pay Oy's license is granted by the Finnish Financial Supervisory Authority (FIN FSA) with the registration number 3292703-8. Your account and related payment services are provided by one or more financially regulated partner. Your funds will be held in one or more segregated accounts and the full value safeguarded in line with the Financial Supervision Act.

Money, at internet speed

INTEGRATION

COMPANY

Copyright © 2026 Ivy GmbH. All rights reserved.

Ivy GmbH may provide payment services through Ivy Pay Oy, which is an Authorized Payment Institution. Ivy Pay Oy's license is granted by the Finnish Financial Supervisory Authority (FIN FSA) with the registration number 3292703-8. Your account and related payment services are provided by one or more financially regulated partner. Your funds will be held in one or more segregated accounts and the full value safeguarded in line with the Financial Supervision Act.